Shipping Policy

At Koolseoul, we do our best to ensure that your order reaches you quickly and safely. Please review the details of our shipping policy below.

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1. Processing Time

• Orders are processed within 2–5 business days after payment confirmation.

• During peak seasons, processing may take slightly longer.

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2. Shipping & Delivery

• We ship directly from Seoul, Korea, to your provided address.

• Delivery times vary depending on the destination country and local postal services. Average delivery time is 7–21 business days, but delays may occur due to customs inspections, weather, or courier issues.

• Koolseoul is not responsible for shipping delays caused by external factors beyond our control.

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3. Customs, Duties & Taxes

• International shipments may be subject to customs taxes, import duties, or additional charges at the time of delivery.

• These charges are not included in the product price or shipping fees displayed on our website.

• Customers are fully responsible for paying any customs taxes or duties imposed by their local authorities.

• Refunds will not be accepted due to customs tax or duty charges.

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4. Tracking Information

• Once your order is shipped, you will receive a tracking number by email.

• Tracking updates depend on the local courier services of your country.

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5. Wrong or Incomplete Address

• Please ensure your shipping details are accurate at checkout.

• Koolseoul is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

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6. Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately at contact@koolseoul.com with your order number and photos (if applicable).

• We will work with the courier to resolve the issue.