Delivery Information

Shipping & Delivery

Delivery

At Kool Seoul, we ship your favorite Korean skincare, makeup and K-pop products quickly and safely — straight from Seoul to your doorstep.

Standard

K-Packet — Korea Post

K-Packet by Korea Post is a reliable international service that works hand-in-hand with your local postal carrier to deliver right to your door, with tracking included.

7–14business days
Express

DHL Express

Our fastest option. DHL Express is a premium international courier offering secure, fully tracked door-to-door delivery from South Korea worldwide.

2–5business days

The first $20 is on us 🎁

Spend over $150 and we cover up to $20 of your Korea Post shipping, applied automatically at checkout. For most destinations that means delivery is simply free.

Shipping rates by destination

Exact rates by weight for your country. This is what you will be charged at checkout — nothing is added later.

Prices last updated: 24 July 2026

Good to know

Customs duties & import taxes

Once your package has shipped, any customs duties, taxes or additional fees applied on arrival in your country are the responsibility of the recipient. These charges are set by your local customs authority and are not included in your order total.

Order processing time

Orders are processed within 2 to 5 business days after payment, then dispatched from our headquarters in Seoul, South Korea. During peak seasons this can take slightly longer. Once shipped, you'll receive a tracking number by email to follow your parcel every step of the way.

Why some weights show no K-Packet

On long routes such as the United States, Canada and the UAE, air surcharges make Korea Post more expensive than DHL above roughly 1 kg. Rather than sell you the slower and pricier option, we simply stop offering it — so what you see is always the sensible choice.

Shipping FAQ

How long does delivery take?

K-Packet takes 7 to 14 business days, DHL Express 2 to 5. Both are counted from dispatch, and customs clearance in your country can add a little time.

How does the $150 offer work?

Spend over $150 and we take $20 off your Korea Post shipping automatically at checkout. If your shipping costs $20 or less, it becomes free. The offer applies to K-Packet only, not to DHL Express.

Do you ship worldwide?

We ship to 16 countries across North America, Asia-Pacific and the Middle East. European customers are served by our sister store Ma Petite Corée, which ships in euros at local rates.

Will I have to pay customs fees?

Possibly. International orders may be subject to customs duties or import taxes set by your country. These fees are not included in your order and are payable by the recipient on arrival.

Can I track my order?

Yes. Every shipment includes tracking. You'll receive your tracking number by email as soon as your order leaves our Seoul headquarters.

Still have a question?

For anything else about deliveries, check our FAQ page or reach out — our team is happy to help.

📧 contact@koolseoul.com